Injury Management Coordinator

Join dnata, the world’s leading global ground handler and experience the excitement of working in one of the world’s most dynamic industries.

We’re on the lookout for a motivated Injury Management Coordinator with strong coordination and administration skills to join the dnata Safety team and help drive a positive, high-performing safety culture across Australian Operations.

As Injury Managerent Coordinator, you will provide the support of injury management activities across dnata Australia’s business units. You will work closely with stakeholders to maintain accurate record, case coordination, workers compensation and support the practical and sustainable return-to-work arrangements for injured employees.



What You’ll Be Doing:

• Coordinate injury management and workers compensation administration across dnata Australia and its business units.
• Liaise with Gow-Gates to manage claims administration, follow up outstanding actions and escalate issues to the Safety Director.
• Liaise with operational leaders, injured employees, treating practitioners and insurers regarding injury management and return to work arrangements.
• Assist with suitable duties and return to work planning, including coordinating relevant documentation and medical information.
• Monitor active claims, follow up medical certificates, outstanding documentation and actions, and escalate delays or barriers.
• Maintain accurate claim files, case notes and confidential injury management records.
• Coordinate medical appointments, case conferences, claims reviews and stakeholder meetings.
• Prepare injury management reports, dashboards and claims data for the Safety Director and business leaders.
• Support compliance with workers compensation, injury management and return to work requirements.
• Undertake other related duties as directed by the Safety Director.
  
  
  
  About You:
• Experience in workers compensation, injury management, return to work, safety or HR administration.
• Sound understanding of workers compensation, injury management and return to work processes across Australian jurisdictions.
• Strong stakeholder management skills, with the ability to liaise with injured employees, operational leaders, insurers and treating practitioners.
• Experience coordinating claims administration, return to work documentation, reporting and case management.
• Strong organisational skills, attention to detail and the ability to manage multiple cases and competing priorities.
• Excellent communication skills, with the ability to handle sensitive and confidential information with discretion.
• Proficient in Microsoft Office Suite, with experience using injury management, claims or safety reporting systems.
• Experience in aviation, transport, logistics or other high-risk operational environments. (desirable)
• Relevant return to work coordinator training or workplace rehabilitation qualifications. (desirable)
  
  
  
  Ready to take the next step in your career? Apply today!